Phone Answering Terms of Service | Law Sites Inc.

Effective Date: [Insert Date]
This agreement governs all phone answering and virtual receptionist services provided by Law Sites Inc. (“LSI”).

1. Scope of Services

Law Sites Inc. provides phone-based support for attorneys and professionals, including:

  • Live call answering and message intake
  • Call transfer and routing based on custom scripts
  • Spanish/English bilingual answering
  • Intake form completion and client pre-screening
  • Voicemail checking and live notification (if enabled)

Note: LSI does not offer legal advice, only administrative support.

2. Client Responsibilities

To ensure successful call handling, each client agrees to:

  • Provide clear and current instructions, scripts, and routing preferences
  • Designate escalation contacts or protocols
  • Maintain active VOIP or call forwarding setup
  • Alert LSI of schedule changes or attorney unavailability

Unresponsive or incomplete instructions may result in caller delays or incorrect routing.

3. Fees & Compensation

  • Base Plan: Typically $360/month for up to 100 daily live minutes
  • Overages: $2.50 per call above agreed usage levels
  • Bilingual Interpretation: $30/hour for Spanish-English translation (paid by LSI or directly by attorney, as arranged)

Invoices are sent monthly in advance. Services may be paused for non-payment.

4. Confidentiality & Caller Privacy

LSI commits to:

  • Maintaining strict confidentiality for all client and caller information
  • Avoiding the collection of unnecessary sensitive data
  • Relaying only requested intake details to client contacts
  • Not disclosing legal advice or outcomes to callers

5. Quality Assurance & Recordkeeping

  • Some calls may be recorded for training and quality control (unless restricted by law or client preference)
  • Call logs or summaries may be available through the VOIP platform upon request
  • Clients are responsible for updating their scripts and contact preferences as needed

6. Limitations of Liability

LSI is not liable for:

  • Missed or dropped calls caused by VOIP outages, unresponsive clients, or incorrect routing
  • Incomplete or incorrect information provided by callers
  • Technical delays or missed intake due to unclear instructions

LSI’s maximum liability is limited to one month of paid service.

7. Arbitration Clause

All disputes must be resolved through binding arbitration in Orange County, California. LSI will select the arbitrator, and the proceeding will follow AAA rules.

Clients waive the right to file suit in court or participate in class actions.

8. Termination

Clients may cancel service with 30 days’ written notice.
LSI reserves the right to suspend or terminate service due to:

  • Non-payment
  • Misuse of services
  • Behavior that harms LSI’s brand or operations

Need Help?

Keith Bennett
📧 keith@lawsitesdigital.com
📞 888-900-9078