Law Sites Inc.
Effective Date: July 26, 2026
This version replaces the Phone Answering Terms of Service effective June 1, 2025.
These terms govern the phone answering and virtual reception services Law Sites Inc. (“we,” “us,” “LSI”) provides to you. We’ve kept them short and readable on purpose. If any part of this is unclear or you’d like it changed, tell us — we’d rather discuss it now than have it matter later.
1. What we do
We answer your phone as your office, and specifically:
- Live call answering and message intake during the hours you set
- Call transfer and routing according to your instructions
- Bilingual English–Spanish answering where arranged
- Intake form completion and preliminary screening to your specifications
- Voicemail monitoring and notification, if you enable it
2. What we do not do
We do not give legal advice, quote fees, evaluate the merits of a matter, or say anything that could reasonably be understood as advice from your firm. If a caller asks a legal question, we take the information and route it to you.
Nothing in this agreement changes your obligations to your own clients, and nothing in it is intended to place us in the practice of law.
3. What we need from you
So the service works:
- Current instructions, call scripts and routing preferences
- Named escalation contacts, and a rule for what happens when nobody answers
- A working VOIP or call-forwarding setup on your side
- Notice when your schedule or availability changes
If instructions are missing or out of date, calls may be delayed or routed incorrectly. We’ll tell you when we think something needs updating.
4. Fees
Your fees are set out in your order confirmation. As of the effective date above, our standard rates are:
- $360 per month, including up to 100 live minutes per business day
- $2.50 per call beyond the agreed volume
- $30 per hour for Spanish–English interpretation, when arranged
Invoices go out monthly, in advance. Either of us may propose a change to fees on 30 days’ written notice; if you don’t accept a change, you may end this agreement under section 10 before it takes effect.
5. Confidentiality, and your obligations
We understand that everything a caller tells us may be privileged or confidential, and that you have professional duties covering the people who assist you. We take that seriously and structure the service to support it.
- Everyone at LSI who handles your calls is bound by a written confidentiality agreement.
- We treat caller information as yours, not ours. We don’t use it for any purpose other than serving your firm.
- We collect only what your intake instructions call for, and we don’t ask for sensitive information we don’t need.
- We will run whatever conflicts screen you specify before completing an intake. If a caller appears to be adverse to one of your existing clients, we stop, take no further information, and route the call to you.
- When this agreement ends, we will return or securely destroy the caller information in our possession within 30 days of your written request.
If you need us to sign a separate confidentiality agreement, or to follow a specific written policy your firm maintains, we’ll do that.
6. Call recording
We do not record calls by default.
If you ask us to enable recording, we will do it only with a clear announcement to every caller at the beginning of the call, because California requires the consent of all parties to a recorded conversation. Any recordings belong to you, are retained for the period you specify, and are deleted afterward.
If you’d prefer we never record under any circumstances, say so and we’ll note it on your account.
7. Quality and records
Call logs and summaries are available through the phone platform on request. We review our own handling for quality, and we’ll tell you when we see a pattern worth fixing — a script that isn’t working, a routing rule that’s costing you calls.
8. What we’re responsible for, and what we aren’t
We’re responsible for handling your calls with reasonable care, in line with your instructions.
We aren’t responsible for calls missed or dropped because of a telephone or internet outage, because a caller gave incorrect information, or because instructions we were given were unclear or out of date.
Neither of us will be liable to the other for indirect, incidental or consequential damages, or for lost profits. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
9. If we disagree
We’d rather talk. If that doesn’t resolve it, any dispute arising out of this agreement will be settled by binding arbitration in Orange County, California, administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single neutral arbitrator appointed by the AAA. Judgment on the award may be entered in any court with jurisdiction.
Either of us may still bring a claim in small claims court if it qualifies there.
10. Ending this agreement
Either of us may end this agreement at any time, for any reason or none, on 30 days’ written notice. You don’t owe us an explanation and we won’t ask for one.
We may suspend service for non-payment if an invoice is more than 10 days past due and we’ve told you in writing. We may end this agreement immediately only if continuing would require us to break the law or to do something we’re not permitted to do — including anything that would amount to giving legal advice.
Fees are prorated to the last day of service. Nothing is owed beyond that.
11. General
These terms are governed by the law of the State of California. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is limited only so far as necessary. These terms, together with your order confirmation, are the entire agreement between us for this service, and replace any earlier version. We may update these terms; if a change is material, we’ll tell you at least 30 days before it applies to you.
Questions about any of this?
Keith Bennett
Law Sites Inc.
keith@lawsitesdigital.com · 888-900-9078
La Habra Heights, California · Muskegon, Michigan